Confirm the interaction
Stand at several angles, center the cursor on the item, and wait for the interaction prompt. Check the interact binding and confirm it works on another object.
Make an inventory slot available and remove any menu overlay. If a controller is connected, test with only one active input device.
Retry safely
Return to the menu and reload once. If the blocker persists, test a fresh save only to compare behavior; keep the original save intact.
Check the newest hotfix announcement before reinstalling. Item interaction and collision can be changed server-side or by a small patch.
Evidence to attach
Capture the item, missing or visible prompt, binding screen, inventory state, build number, and exact point in the objective. That evidence lets other players or the developer reproduce the failure.
Sources and confidence
Last source check: 26 August 2026. Community reports describe individual experiences and may not reproduce on every device or save.